Amnesty International’s Complaints and Feedback Procedure

Amnesty International Ireland is very thankful for the generosity of our donors and supporters. We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation, and we aim to continue to achieve the highest standards in fundraising practice.

Amnesty International Ireland listens and responds to the views of the general public and our supporters so that we can continue to improve in this regard.

We welcome both positive and negative feedback. Therefore, we aim to ensure that:

  • It is as easy as possible to make a complaint and give feedback
  • We treat as a complaint any clear expression of dissatisfaction with our operation which calls for a response
  • We treat feedback and complaints seriously whether made by telephone, letter, fax, email or in person
  • We deal with feedback quickly and politely
  • We respond appropriately to the situation, and with respect to everyone’s opinions
  • We learn from complaints, use them to improve, and monitor them at a management level

If you have feedback or a complaint

If you have any feedback, or a complaint about any aspect of our fundraising work or the conduct of our staff or volunteers, you can contact Amnesty International Ireland by email, post, telephone or in person.

In the first instance, your feedback or complaint will be dealt with by a staff member who will resolve the issue, or forward it to the most appropriate person.

Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Please contact:

Fundraising Department,
Amnesty International Ireland,
Seán MacBride House,
48 Fleet Street,
Dublin 2

Email: info@amnesty.ie

Tel: 01 8638300

We are open Monday to Friday from 9.00am to 5.00pm.

What happens next?

If you pass on feedback or complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you contact us by email or in writing we will endeavour to respond within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

What if a complaint is not resolved to your satisfaction?

If you are not happy with our response, please request that your fundraising complaint is forwarded to the Executive Director. The Executive Director will ensure that your appeal is considered at the highest level and will respond within two weeks of this consideration.

What if the complaint is not resolved?

If you are not happy with our response, please get in touch again by writing to Amnesty International Ireland’s Chairperson. The Chairperson will ensure that your appeal is considered by the Board and will respond within two weeks of their consideration.

Please contact:

The Chairperson,
Amnesty International Ireland,
Sean MacBride House,
48 Fleet Street,
Temple Bar,
Dublin 2

We welcome any feedback on our procedure for dealing with complaints.